Accessibility Policy

Fiesta Farms is committed to excellence in providing goods and services to all customers, including people with disabilities.

Supporting the AODA (Accessibility for Ontarians with Disabilities Act, 2005), our policy strives to ensure respect, dignity, independence, integration and equal opportunity for all.

Written October 2014, Reviewed December 2017

Customer Service Accessibility & Communication

  • We have taken steps to reasonably accommodate the needs of customers with disabilities to ensure that they receive accessible goods and services of the same quality that others receive.
  • Personal assistive devices are permitted and unrestricted in all areas of the store to which customers, suppliers and the public have access, except when subject to food and/or health and safety concerns.
  • All interactions between customers and staff with regard to the application of this policy will be done in a respectful and discreet manner.

Support Persons and Service Animals

  • We welcome people with disabilities who are accompanied by a support person onto parts of the premises that are open to the public.
  • Likewise, we also welcome people with disabilities who are accompanied by a service animal. Service animals shall be under the care and control of the individual at all times and will only be permitted where food is normally served or sold. However, if it is not readily apparent that an animal is a service animal, management may ask for verification of the animal’s duty.

Notice of Interruption

Fiesta Farms will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services used by people with disabilities. This notice will include the following information:

  • Reason for disruption
  • Anticipated duration
  • Description of alternate services or facilities if available

Notifications will include but not limited to:

  • Website
  • Temporary signage at public entrances and affected areas or point of disruption

Employment

Fiesta Farms is committed to providing equal employment opportunities, including to persons with disabilities.

  • We will accommodate employees to ensure that they do not face barriers to working or continuing to work because of disabilities.
  • We will take into account the accessibility of individual employees with regards to performance management.

Training

  • Employees will be trained on how to support, communicate and interact with persons with disabilities in ways that take the person’s disabilities into consideration.
  • The training will include, but is not limited to the following:
    • How to interact with people with various types of disabilities
    • How to interact with people using assistive devices or requiring the assistance of a support person or service animal.
    • What to do if a person with a disability is having difficulty accessing our goods and services.
  • Training will occur on an ongoing basis in connection to the accessibility policies, practices and procedures.
  • Training will be provided as soon as practical.

Feedback

Fiesta Farms welcomes and appreciates any feedback. We are committed to meeting and surpassing customer expectations and will ensure that our feedback process is accessible to all people with disabilities. Follow up will be provided within 30 days of receipt.

  • By phone: 416-537-1235 or By fax 416-537-1237
  • By mail: 200 Christie St, Toronto M6G 3B5
  • In person
  • By email: frontendmanager@fiestafarms.ca
  • Website: fiestafarms.ca

Accessible formats of this document are available upon request.

We will communicate with people with disabilities in respectful ways that take into account their disability, thereby ensuring they have the best customer service experience possible.

At Fiesta Farms your satisfaction is important to us. If you feel that these standards have not been met in your situation please contact us.