COVID-19 – Revised Store Hours

New store hours effective Sunday, March 22:

Sunday, 9 am–6 pm: Business as usual

Monday–Saturday, 9 am – 6 pm: Business as usual

Monday–Saturday, 8 am – 9 am: Open to vulnerable populations (Over 70, disabilities, expectant mothers, other high-risk members of our community)

 

Dear Fiesta community,

Since about March 10, when the pandemic first began to dominate our conversation, prey on our consciousness, and dictate our behaviour, we’ve been on the offensive.

People have shared their appreciation, and it put some extra fuel in our tank. We’re now running on fumes.

  • Attrition is taking its toll. We’re losing staff.
  • In addition to constant wiping, comprehensive cleaning takes 3 hours after store closing. Managers haven’t been getting home until midnight. It had to end at some point.
  • Lowered immune systems make people more susceptible to illness.

Now we’re thinking long term. We want to be able to see you through this pandemic.

We’re committed to serving vulnerable populations but we’ve changed their dedicated hours to 8 am – 9 am.

Regular business hours will follow the dedicated vulnerable populations hours and begin at 9 am and end at 6 pm until further notice.

We’ve been sanitizing and restocking relentlessly. We’ll use the extra time to do more, better. But also to squeeze in enough rest to start treating this as a marathon instead of a sprint. Frankly, leaving the store at a reasonable hour here and there should help us emotionally.

The roads are quiet. People are coming in waves. We’re not suffering from supply shortages, and we don’t expect to. Much of the strain is rooted in fear-based hoarding. Hopefully, you can use your ‘working from home’ status to come at times you don’t typically shop.

Thank you very much for all the kind words you’ve shared on Google, Facebook, and Twitter.

It means a lot. Three weeks ago, we couldn’t have imagined ourselves as frontline/essential services. We’re just a neighbourhood grocery store and garden centre. But neighbours pitch in. So that’s what we’re doing.

Please stay tuned for further announcements. We meet daily to move new strategies forward and test new tactics. We’ll share any decisions that will affect you here and through our social channels.

Thanks for your understanding, patronage, and support.

See you in the aisles.



COVID-19 – Store Hours

To help support the shopping needs of customers most vulnerable to and more acutely challenged by COVID-19, we’re introducing two temporary changes to our hours.

  1. Dedicated shopping hour for customers 70 years and older, people with a disability, expectant mothers and any other higher-risk individuals: 7:30 am to 8:30 am from Monday to Saturday (until further notice).
  2. Revised regular store opening hours 8:30 am to 9 pm from Monday to Saturday and 9 am to 7 pm Sundays (until further notice).

About the change

Dear Fiesta community,

Thank you all for being patient and supportive as we work our way through this pandemic. Your consideration is notable. And we’re pooped.

But right now, we both need to do more.

Some members of our community are at higher risk than others, so we need to take measures to ensure they can get what they need even if it makes it harder for the rest of you. Even if it means stretching our already thin reserves further.

To help support the shopping needs of customers who are at higher risk or for whom shopping is increasingly challenging, we’re offering a dedicated shopping hour for customers 70 years and older, people with a disability, expectant mothers and other higher-risk individuals.

Effective immediately, these groups will be invited into the store at 7:30 am for a dedicated shopping hour.

General public shopping hours will follow at 8:30 am and continue until 9 pm beginning Wednesday, March 18th until further notice.

The goal is to help this group:

  • Obtain essential items while shelves are stocked
  • In a less crowded environment
  • While maintaining adequate social distancing
  • And without needing to wait in long lines

We also hope that this measure can reduce some congestion over the rest of the day.

Thanks again for your patience and support. If you’d like to help us out but don’t know how we could really use a morale boost. Letters of appreciation for the staff can be shared in person, through our website form, on google or whatever social network you use.

Onward.



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