Covid 19 – Community Request

Dear Fiesta community,

We need to ask you for a favour.

We need to ask you to temper one of the things that we both cherish most about Fiesta. The social interaction.  

Please stop socializing in the store. 

Get in and get out. Nobody gets hurt.  Continue »



COVID 19 Activities Update

Dear Fiesta Community,

What’s the latest from inside your place?

For our part, we have 4 things to share:

  1. Delivery: We’re officially taking delivery orders from customers in the neighbourhood who identify as members of a vulnerable population.
  2. Our latest tactics to protect you and our staff
  3. What you can do to help us protect the public and our team

Continue »



Delivery now officially available for vulnerable populations in our neighbourhood.

Many of you have inquired through the website and on our social networks. We’ve been piloting it for a few days and now have a system in place thanks the work of the professionals from Best Website Hosting.

Please read the guidelines, provisos carefully and fill in the delivery form at your convenience. Continue »



COVID-19 – Q & A Roundup

Dear Fiesta Community,

There are a series of themes we’re identifying in the notes coming through our form system and social networks. Our tactics are changing by the hour, so here’s a centralized smattering of answers to the most common comments/questions:

Thank you Fiesta, we’re grateful!

We know, but we never get tired of hearing stories. We’re printing them and putting them up in the staff room to keep morale high so please feel free to share away.

Do you deliver?

Sort of. We’re a bricks and mortar store. We’re not set up to take orders, pack, store and deliver. But we realize that for some, we’re the only line they have on food.

We are currently handling orders for people who meet 2 criteria:

  1. Identify as members of vulnerable populations (Over 70 years old, immuno-compromised, with a disability, or are expecting mothers)
  2. Live within a two-kilometre radius of the store

And like everything, this could change in the next few days.

We’re doing our own delivery (not using Instacart/Buggy/whatever). All of your offers to deliver, pickup, etc. are greatly appreciated but create extra logistical challenges we’re not prepared to address yet. Thanks!

What are you doing to protect team members?

  • We’ve posted signs about social distancing everywhere.
  • We’ve implemented crowd control when necessary (in response to sudden waves. It’s often quite calm here).
  • Cashiers wipe down their area after every order.
  • We’re circulating the store, cleaning common areas with bleach every hour.
  • We’re wiping buggies and baskets down after each use.
  • We’re installing plexiglass at all of our cashiers’ registers.
  • Even though we’re a single store (not a regional, national, or global chain), we’ve put together a bonus to recognize our employees for the essential work they’re doing. Some chains are promoting this, but our marketing has never been about us. We’re not going change that now.

What can I do to help fellow Fiesta customers?

  • Don’t enter the store if you’re feeling sick.
  • Don’t enter the store if you’ve been out of the country in the last two weeks, please self-isolate for 14 days. Then come by!
  • Only touch foods and products you’re going to purchase. Sorry, you’ll need to eyeball that perfect item.
  • Limit your time in the store.
  • Sanitize your hands upon entry and refrain from touching your face etc.
  • While we generally love a family visit, please limit the number of people you bring with you to the people who need to be there.
  • Stay cool. We are. So please don’t judge other people, leap to any conclusions about who has a right to be here and who shouldn’t. Please observe a delicate balance of minding your business while being friendly, warm and supportive to everyone else–make a conscious choice to assume the best.

Thanks for your continued support. We can do this!



COVID-19 – Revised Store Hours

New store hours effective Sunday, March 22:

Sunday, 9 am–6 pm: Business as usual

Monday–Saturday, 9 am – 6 pm: Business as usual

Monday–Saturday, 8 am – 9 am: Open to vulnerable populations (Over 70, disabilities, expectant mothers, other high-risk members of our community)

 

Dear Fiesta community,

Since about March 10, when the pandemic first began to dominate our conversation, prey on our consciousness, and dictate our behaviour, we’ve been on the offensive.

People have shared their appreciation, and it put some extra fuel in our tank. We’re now running on fumes.

  • Attrition is taking its toll. We’re losing staff.
  • In addition to constant wiping, comprehensive cleaning takes 3 hours after store closing. Managers haven’t been getting home until midnight. It had to end at some point.
  • Lowered immune systems make people more susceptible to illness.

Now we’re thinking long term. We want to be able to see you through this pandemic.

We’re committed to serving vulnerable populations but we’ve changed their dedicated hours to 8 am – 9 am.

Regular business hours will follow the dedicated vulnerable populations hours and begin at 9 am and end at 6 pm until further notice.

We’ve been sanitizing and restocking relentlessly. We’ll use the extra time to do more, better. But also to squeeze in enough rest to start treating this as a marathon instead of a sprint. Frankly, leaving the store at a reasonable hour here and there should help us emotionally.

The roads are quiet. People are coming in waves. We’re not suffering from supply shortages, and we don’t expect to. Much of the strain is rooted in fear-based hoarding. Hopefully, you can use your ‘working from home’ status to come at times you don’t typically shop.

Thank you very much for all the kind words you’ve shared on Google, Facebook, and Twitter.

It means a lot. Three weeks ago, we couldn’t have imagined ourselves as frontline/essential services. We’re just a neighbourhood grocery store and garden centre. But neighbours pitch in. So that’s what we’re doing.

Please stay tuned for further announcements. We meet daily to move new strategies forward and test new tactics. We’ll share any decisions that will affect you here and through our social channels.

Thanks for your understanding, patronage, and support.

See you in the aisles.