COVID-19 – Store Hours

To help support the shopping needs of customers most vulnerable to and more acutely challenged by COVID-19, we’re introducing two temporary changes to our hours.

  1. Dedicated shopping hour for customers 70 years and older, people with a disability, expectant mothers and any other higher-risk individuals: 7:30 am to 8:30 am from Monday to Saturday (until further notice).
  2. Revised regular store opening hours 8:30 am to 9 pm from Monday to Saturday and 9 am to 7 pm Sundays (until further notice).

About the change

Dear Fiesta community,

Thank you all for being patient and supportive as we work our way through this pandemic. Your consideration is notable. And we’re pooped.

But right now, we both need to do more.

Some members of our community are at higher risk than others, so we need to take measures to ensure they can get what they need even if it makes it harder for the rest of you. Even if it means stretching our already thin reserves further.

To help support the shopping needs of customers who are at higher risk or for whom shopping is increasingly challenging, we’re offering a dedicated shopping hour for customers 70 years and older, people with a disability, expectant mothers and other higher-risk individuals.

Effective immediately, these groups will be invited into the store at 7:30 am for a dedicated shopping hour.

General public shopping hours will follow at 8:30 am and continue until 9 pm beginning Wednesday, March 18th until further notice.

The goal is to help this group:

  • Obtain essential items while shelves are stocked
  • In a less crowded environment
  • While maintaining adequate social distancing
  • And without needing to wait in long lines

We also hope that this measure can reduce some congestion over the rest of the day.

Thanks again for your patience and support. If you’d like to help us out but don’t know how we could really use a morale boost. Letters of appreciation for the staff can be shared in person, through our website form, on google or whatever social network you use.

Onward.



COVID-19 Customer Update

Dear Fiesta Community,

As you’ve likely noticed if you’ve been in the store lately, we’re doing everything in our power to run as usual, but implementing new precautions as best practices emerge.

We, like you, are reacting to policy announcements and the needs of the community as they come across the wires.

We’ll do our best to share a daily update with information about our stock, staff, and safety practices.

Until we’re told otherwise, we see ourselves as essential service providers. And in many ways, it’s business as usual. We’re stocking shelves, pointing people at products, and serving swell customers. At times, checkout lines are long, so feel free to shop at atypical times.

Here are some current status updates. If there are significant changes, we’ll let you know here and through our social networks.

Stock

We ramped up order volumes weeks ago and are still asking suppliers to multiply our orders. Many of them can respond and have. Others need to spread their supply evenly across their customers.

The goal isn’t to set people up to hoard, it’s to maintain steady supply.

Due to panic, toilet paper is hard to come by, but not because there’s a shortage. Canada has lots of trees and paper mills. There will be more toilet paper. At some point.

We have plenty of produce. We have most of everything.

We can’t commit to staying on top of special requests made by phone so if you’re after something specific, please feel free to ask a manager.

Staff

Many of our considerate customers have sent us notes through the form on the website and have asked in person about measures we’re taking to protect staff.

  • Staff are using gloves at their discretion. Some feel reassured doing so, and others feel that bare hands offer a visible reminder to clean them between activities.
  • All surfaces are wiped down between orders.
  • If anyone feels at all sick, they’re told not to come to work. Energy should be reserved for keeping immune systems healthy.
  • We’re doing our best to maintain distance.
  • Cashiers are free to call head cashier if they feel uncomfortable with a customer’s condition, no questions asked.
  • Back doors and work carts are being wiped down.

Safety

Beyond our standard safety protocols, we’re:

  • We’re regularly spraying down buggies.
  • Our cleaning crew is circulating, spraying and wiping down all surfaces and common areas.

Smiles

We often comment on the character of our customers. Regulars never hesitate to complain when they’d like something to be different–they feel like it’s their store :). People bump carts in the aisles. Some grumble, some start conversations. There can be colourful language in the parking lot. And the cycle repeats itself over and over.

But it’s worth mentioning that at this moment when all limits are stretched, people are seriously coming together. There’s so much uncertainty about what to do and how to do it well. And anxiety about how long we’ll have to do it for and how it will affect us. Not to mention concern about how many people will be adversely affected if we don’t manage the spread of this virus at a pace that our healthcare system can handle.

Please remember that we’re all in this together. We, and our friends and families all face similar uncertainly. Being kind to each other takes a bit of the edge off. Let’s keep doing it.

See you in the aisles.

Fiesta Farms



COVID-19 Customer Notice

Dear Fiesta Farms community, 

As a public gathering place stocking materials people need, we feel a responsibility to both stay open and the need to take precautions to help reduce the rate at which COVID-19 spreads. 

  • We have created a team to consider ways to make us better in this effort daily. We plan to maintain, adjust and evolve the protocols we’ve been adding since the beginning. 
  • Our standard cleaning schedule has been augmented and new protocols for disinfecting buggy and basket handles, debit/credit machines between orders, and replacing and sanitizing self-serve items have been adopted. 
  • We’ll continue to look for opportunities to sterilize surfaces throughout the store. 

But we can’t do this alone.

Here’s how you can help:

  • Please follow the hygiene protocol–sneeze into a tissue you discard if you can, and into your sleeve if you can’t. Do be aware that the COVID-19 can live on your sleeve for a few days. 
  • Sanitize and/or wash your hands frequently. Let’s work together to ensure the safety of everyone who enters our premises. 
  • We understand that these times are unsettling and may make many people anxious, so please be patient and understanding if you encounter long lines or out of stock items. 

We’re in this together. 

As always, if you have any questions or concerns, please feel free to speak to a head cashier or a manager. 

In the meantime, we’ll update this notice with significant changes to our practices as needed. 

Thank you for your co-operation. 

Tracey & Dino Virgona 

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