Be Excellent To Each Other

We know you know how to behave. But everyone’s excited and the sun is shining and PATIOS ARE FINALLY OPEN and maybe it all goes to our heads and we turn into maniacs. So here are a few things to consider before you let loose on the streets as the province reopens this weekend. Continue »



Good News: We’re broadening our delivery horizons

Early in the pandemic we added delivery to our mix.

It was a new service (and will forever be a work in progress) but we did it to ease the burden the pandemic placed on neighbours who couldn’t risk shopping in public.

Now we’re opening the delivery service up to everyone in the community (within about 5KM of the store).

We hope to see you back in the aisles soon but in the meantime, we’re also game to come to you.

For many, shopping in person is a meditative getaway. For others, a social outing. And for still others, a cultural research expedition. Whatever it is that brings you in, please:

  • Come in person if you can
  • Order delivery when it’s convenient to have our team do the legwork
  • Tell your friends who are too busy to shop in person to check us out

See you in the aisles (or on your porch),

💚FF

via GIPHY



COVID-19 Update April 17th

Dear Fiesta Universe.

Deep sigh. And even deeper gratitude to our health care workers facing a seemingly never-ending battle. However you find the strength, thanks for showing up.

As we head into yet another round of mixed and dubious Provincial rules and restrictions, we thought it might be a good idea to reach out about a few things.

One person per household.

  • We’d loosened the rules on the number of people in a single shopping group.
  • Now that we’re reducing the number of people in the store at one time to 25% of capacity, we’ll need to return to a one-person per household model to ensure as many people as possible get access to what they need.
  • Of course this does not apply to customers who need assistance.

Masks.

  • Please re-familiarize yourself with the Ontario guidelines for proper mask use.
  • Most importantly, cover your nose and mouth. Sometimes masks slip. Please don’t be surprised if a manager asks you to readjust yours.
  • If you’re one of those people who don’t think they should have to wear a mask, please do it anyway just to make our customers and team feel better.
  • If you don’t care how other people feel, please feel free to try our delivery service or shop elsewhere until the pandemic is a memory.
  • If you have a health condition that prevents you from wearing a mask, we have systems in place to accommodate you.
  • If you see someone being cavalier and don’t feel comfortable politely mentioning the lapse to them, please do feel free to mention it to a manager or a customer service team member (next to the express lane).

Patience.

  • Our team thanks you for your patience in this seemingly never-ending/worsening time.
  • Please go as easy on yourselves, each other, and us, as you can find it in you to be.
  • If possible, do this everywhere, but please make a particular effort to remember that someone behaving in a way you find inappropriate inside the store may have a lot going on at home or work and try to reserve judgment.

Garden Centre.

We wish you and yours the least challenging path through this murky time.

See you in the aisles.

💚🐓



It’s Going To Get Better

2021 is off to a great start. Just kidding.

After the not so shocking events in America this week, and revelations about white supremacy groups in Canada, it’s been a non-stop emotional roller coaster of bad news, shocking mob scenes and traumatic evidence of deep-seated racism. Continue »



COVID-19 Update December

Following our protocol when feeling under the weather these days, three team members have tested positive for COVID-19.

The good news: The affected team members feel well. 

The bad news: To err on the side of caution and, frankly, to give our team a rest, we’re going to take Saturday, December 12th off for a deep clean.

In the interest of full disclosure, we’d like to let you know the team members test report and work dates:

  • One reported a positive test on December 9th (last worked: December 5th).
  • The second reported a positive test on December 11th (last worked: December 6th).
  • The third reported a positive test on December 11th (last worked: December 8th).

Per Toronto Public Health recommendations, anyone who spoke to the team members within 6 feet for 15 minutes has been notified, asked to isolate and get tested.

We apologize for the inconvenience. Closing on a Saturday during Hannukah🕎 wasn’t on our schedule. But, you know, pandemic 🦠. 

Thanks for your patience, and see you on Sunday, in the aisles.

💚🐓.