Delivery Update: November 2022
Dear Fiesta Farms delivery customers,
As you may know, Canada is wrestling with a severe labour shortage.
Like many independent businesses, we’ve found it hard to keep roles filled while maintaining the standards our customers deserve.
The white glove delivery service we offer requires a team of friendly and knowledgable pickers, credit processors, supporters and drivers that we haven’t been able to keep staffed through the fluctuations of the last three years.
As a result, we’ve made the crushing decision to PAUSE our delivery service as of December 1, 2022.
Our last delivery day will take place on Wednesday, November 30, 2022.
While many of you have enjoyed returning to the in-store experience, this decision will frustrate some of you.
Please know that:
- We’re only resorting to this measure after significant consideration, exhausting our options (and our team’s energy).
- Again, this is a temporary measure–we hope to re-introduce delivery in the new year
- We’ll keep you in the loop as we continue to struggle with the issue
In the short term, we sincerely hope to see you in the aisles.With much sadness,
💚 Fiesta Farms Delivery Team
Original Post:
Many of you have inquired through the website and on our social networks. We’ve been piloting it for a few days and now have a system in place thanks the work of the professionals from Best Website Hosting.
Please read the guidelines, provisos carefully and fill in the delivery form at your convenience.
Who Qualifies as vulnerable?
Delivery is currently available for people who:
- Are over 70
- Have a disability
- Are Immunocompromised
- Are expecting mothers
What do you mean by “neighbourhood”?
While the entire GTA is our neighbourhood, the delivery area at this stage is restricted to within 2KM(ish) of the store.
Provisos
- Minimum 20 items. All orders must contain at least twenty items. Please check your lists/recipes twice–we can’t come back later in the day with three missing ingredients.
- The delivery fee is $15.
- During the pandemic, delivery is an emergency measure. If you’re a member of a vulnerable population but have other resources (e.g. friends or family who can shop for you), please use them so we can prioritize those most at risk.
Process
- Fill in the form by 1PM and you can expect delivery within 3 days (possibly sooner –🤞🏽 no promises!).
- You’ll receive confirmation by email that the order is being fulfilled.
- We’ll call you to take your credit card info
- We’ll deliver to your porch, at your door, your building entrance, your concierge, etc.
And here’s a link to the delivery form again.